Blume Health | Online Presence, Referrals & Practice Growth for Private Practices

SAAS ORDER FORM – BLUME HEALTH PLATFORM

Software and Services

The Blume Health software platform and related practice management, wellness, and patient engagement modules (collectively, the "App") are designed to help qualified independent healthcare providers, wellness professionals, and healthcare practices grow, manage, and scale their services through technology-enabled workflows, marketing, and patient engagement tools.

Membership Subscription

Blume Health offers subscription-based access to the App under the following plans:

Basic Plan
Plus Plan

Customers may subscribe to the Basic Plan or Plus Plan on a monthly, quarterly, semi-annual, or annual basis, as selected at the time of purchase within the App or through an Order Form.

Business Purpose

The App is provided to enable Customers (and their patients, where applicable) to access digital tools for practice operations, patient engagement, wellness program delivery, scheduling, documentation, communications, marketing support, and related administrative and operational workflows. Blume Health does not provide medical care and does not interfere with clinical decision-making.

Service Term and Auto-Renewal

The term of this Agreement begins on the Effective Date and continues for the subscription term selected by the Customer (monthly, quarterly, semi-annual, or annual).

Unless cancelled in accordance with this Agreement, subscriptions automatically renew for successive terms of the same duration as the original subscription term.

Cancellation and Non-Renewal

Customers may cancel their subscription at any time by providing written notice via email to support@blumehealthco.com.
Upon receipt of a valid cancellation request, the Customer's subscription will remain active until the end of the then-current billing cycle.
No further charges will be applied for subsequent renewal periods.
Cancellation stops future auto-renewal only; fees already paid for the current subscription period are non-refundable, unless otherwise required by applicable law.

Payment Terms

Subscription fees are charged in advance for the selected billing period.
Fees, pricing, and plan details for the Basic Plan and Plus Plan are displayed within the App or applicable Order Form.
For automatically renewing subscriptions, the applicable subscription fee will be charged on the first day of each new billing cycle.
Blume Health reserves the right to revise pricing upon renewal by providing reasonable prior notice to the Customer.

Plan Modifications

Customers may upgrade or downgrade between available plans.
Plan changes take effect immediately unless otherwise stated.
Charges may be applied on a pro-rata basis for the remainder of the billing cycle.
Any unused portion of fees from a prior plan may be credited toward the new plan, at Blume Health's discretion.

SOFTWARE LICENSE AND SERVICES AGREEMENT

This Software License and Services Agreement ("Agreement") is entered into as of the Effective Date by and between Blume Health ("Company") and the subscribing customer ("Customer"). This Agreement incorporates the SaaS Order Form and these Terms and Conditions.

By accessing or using the App, Customer agrees to be bound by this Agreement.

TERMS AND CONDITIONS

1. Definitions

"App" means the Blume Health software platform identified in the Order Form.
"Authorized User" means Customer's employees, contractors, practitioners, or patients (if applicable) who are authorized by Customer to access the App.
"Company Data" means all data and materials provided by Company, excluding Customer Data.
"Customer Data" means all information submitted by Customer or its Authorized Users through the App.
"Documentation" means user guides and technical materials provided by Company.
"Services" means access to the App, support, updates, and related services provided by Company.

2. License Grant and Use Restrictions

a. License Grant

Company grants Customer a limited, non-exclusive, non-transferable, revocable license to access and use the App solely for the Business Purpose during the subscription term.

b. Restrictions

Customer shall not:

Reverse engineer or attempt to derive source code;
Rent, lease, sublicense, or provide access to third parties;
Use the App for unlawful purposes;
Remove proprietary notices;
Create derivative works of the App.

3. Support and Availability

Company will use commercially reasonable efforts to provide App availability, updates, and support, subject to scheduled maintenance, force majeure events, and circumstances beyond Company's reasonable control.

4. Customer Obligations

Customer is responsible for:

Maintaining compatible devices and internet access;
Ensuring Authorized Users comply with this Agreement;
Maintaining confidentiality of login credentials;
Obtaining all necessary consents related to Customer Data.

5. Data Rights and Privacy

Customer retains ownership of Customer Data.
Customer grants Company a limited license to use Customer Data solely to provide and improve the Services.
Company may use aggregated or de-identified data for analytics and service improvement.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
All the stated categories in this privacy policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Fees and Taxes

Customer agrees to pay all applicable subscription fees and taxes. Late payments may result in suspension or termination of access.

7. Confidentiality

Each party agrees to protect the other party's Confidential Information and use it solely to perform obligations under this Agreement.

8. Warranties and Disclaimers

THE APP AND SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. COMPANY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Blume Health does not provide medical advice or clinical services.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES. COMPANY'S TOTAL LIABILITY SHALL NOT EXCEED THE FEES PAID BY CUSTOMER IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

10. Indemnification

Customer agrees to indemnify and hold harmless Company from claims arising out of Customer's misuse of the App, violation of this Agreement, or violation of applicable law.

11. Termination

Either party may terminate this Agreement with 30 days' written notice. Upon termination, access to the App will cease at the end of the current billing period, subject to payment obligations.

12. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the applicable jurisdiction, without regard to conflict-of-law principles.

13. Miscellaneous

Independent contractor relationship
No assignment without consent
Force majeure
Severability
Entire agreement
Electronic acceptance and signatures

Support & Cancellation Contact

For questions, support, or cancellation requests, please contact us at: support@blumehealthco.com